اهمیت هوش عاطفی در مذاکره و وساطت

احساسات نقش بسیار مهمی را در جستجو برای حل اختلاف ایفا می‌کنند، اما اغلب نه درک شده و نه به طور موثر توسط طرف‌های درگیر حل و فصل می‌شوند، همچنین توسط متخصصانی که به هر دو طرف دعوا کمک می‌کنند تا به حل اختلاف صلح‌آمیز برسند، کنترل و مدیریت نمی‌شوند. مذاکره‌کننده یا میانجی موثر باید نه تنها جنبه‌های اقتصادی، سیاسی و فیزیکی فرآیند را در نظر بگیرد، بلکه مفاهیم احساسی خود آن ها و نیز همه طرفین را نیز در نظر بگیرد.

Emotions play a very important role in the search for dispute resolution, but very often are neither understood nor effectively addressed by the parties to the dispute, also not properly controlled and managed by the professionals that are helping the parties to reach peaceful dispute resolution. The effective negotiator or mediator must take into account not only the economic, political and physical aspects of the process, but also the emotional tenor of themselves as well as that of all of the parties. This paper has three objectives: to define emotions and their role in solving legal disputes by the means of negotiation and mediation processes; to outline main elements of the process of developing emotional intelligence as they play out in the mediation and negotiation processes; and to explore some of the mechanisms for addressing and optimizing the emotional climate in negotiation and mediation processes. The object of the research – emotions in the processes of legal dispute res